Atom Finance uses Plaid to create a secure connection to financial institutions. The connection success rate depends on each institutions’ infrastructure and can vary significantly throughout the day. Institutions with a high success rate may still experience connection failures from time to time.
If your portfolio connection fails, we recommend trying again at a later time or reaching out to Plaid and/or your financial institution for more information. If you’d like to know the status of a specific institution, you can visit our Connection Status Center.
If you want to view your holdings without connecting your account through Plaid, you can create a manual account, which will allow you to replicate your current holdings.
My portfolio hasn't connected for an extended period of time
Occasionally, financial institutions choose to limit data access to Plaid. As a result, your positions and trades may not accurately reflect your underlying account balances for an extended period of time.
Fidelity is currently experiencing an extended outage as a result of technical issue between Fidelity and Plaid. Since the outage is between Plaid and Fidelity, we are unable to create a fix on our end. We are actively communicating with the Plaid team about this outage and will update this page when the issue has been resolved.
In the meantime, we recommend replicating your Fidelity account in Atom using our Manual Account feature.